How does iknowly handle disputes?

If a dispute occurs between users (mentee, mentor, or company), the platform may review communication and session records to understand the situation.

Disputes may involve:

• cancellations
• missed sessions
• communication concerns
• billing questions

The support team evaluates each case based on platform policies and available information. Users may be asked to provide details or context.

To reduce disputes:

• confirm expectations before sessions
• communicate clearly
• follow platform policies

If you experience an issue, contact support through your dashboard. The team will review the case and respond according to policy guidelines.