Help Center

What Happens After My Mentor Profile is Approved?

Once your application is approved, you will receive an email notification confirming your acceptance as a mentor on iknowly. At this stage, you can finalize your profile, set your availability, and start receiving bookings. Below are the next steps in detail:

1. Setting Your Availability

After approval, you need to define your available time slots so mentees can book mentorship sessions with you.

• Access Your Calendar: Log in to your iknowly mentor account and navigate to the Availability Settings section.
• Set Your Working Hours: Go to the Availability section under the iknowly tab and select the days and times you're available for mentorship.
• Flexible Scheduling: You can adjust your Availability at any time to accommodate your personal or professional schedule.
• Real-Time Updates: Mentees will only see and book available slots, ensuring no conflicts or double bookings.

2. Creating a Video Introduction (Optional, Max 3 Minutes)

To increase engagement and credibility, mentors can upload a short video (up to 3 minutes) introducing themselves.

• Why Create a Video?
  • Helps potential Mentees understand your expertise and mentorship style.
  • Builds trust and personal connection before a session.
  • Increases your chances of getting booked.
• What to Include in Your Video?
  • Brief Introduction: Your name, industry, and years of experience.
  • Expertise & Services: Key areas of focus and how you can help mentees.
  • Your Mentorship Approach: What mentees can expect in a session with you.
  • Call to Action: Encourage mentees to book a session with you.
• Technical Guidelines
  • Keep it professional and well-lit.
  • Ensure clear audio and video quality.
  • Upload the video in the supported formats (MP4, MOV).

3. Updating Your Profile

After approval, make sure your profile is fully optimized:

• Profile Picture: Upload a high-quality, professional photo.
• Professional Bio: Clearly describe your background, skills, and services.
• Services & Pricing: Set your mentorship rates based on your expertise.
• Languages Spoken: Mention the languages you can conduct sessions in.

4. Receiving and Managing Bookings

Once your profile is live, Mentees can start booking sessions with you.

• Booking Requests: You'll receive a notification when a mentee requests a session.
• Response Time: If a session is scheduled more than 48 hours in advance, you must accept or decline the booking within 24 hours.
  • If the session is scheduled between 24-48 hours from the session time, you have 12 hours to accept.
  • If you do not respond within the time limit, the session will be automatically canceled, and the Mentee will not be charged.
• Session Confirmation: Once you accept a booking, the session is confirmed, and both parties receive an email confirmation.
• Calendar Sync: Add confirmed sessions to your personal calendar for easy tracking.

5. Support and Assistance

If you need any help during the onboarding process, you can contact the iKnowly Support Team at support@iknowly.com.

By following these steps, you'll be ready to offer high-quality mentorship and grow your mentee base on iknowly.