Help Center

How do I communicate with mentees before or after a booking?

As a mentor on iknowly, effective communication with mentees is key to providing professional experience. You can communicate with mentees before or after a booking in the following ways:

1. Before the booking:
   1. Inquiries: If a mentee has questions about your services or availability, you will receive these inquiries via the platform. You can respond to these inquiries through the 'My iknowly' tab under 'Inquiries'. This allows you to provide additional details, offer clarification, or confirm booking preferences.
   2. Initial Contact: If a mentee expresses interest in your services, you can send them a personalized message. This is a great opportunity to explain your expertise and availability, encouraging them to book a session.
2. After the booking:
   1. Session Confirmation/Details: After a mentee successfully books a session, you can send confirmation messages regarding the session's date and time, share any required materials or instructions, and prepare them for the session.
   2. Feedback: Once the session is completed, you can ask for feedback from the mentee to improve your services and build positive relationships.