What happens after I submit a complaint?

After submitting a complaint, the support team reviews the information and may contact you for additional details. Each case is evaluated carefully and confidentially.

Possible outcomes include:

  • Guidance or mediation
  • Session review
  • Account warnings
  • Restrictions or removal in serious cases

You may choose to work with another mentor while the issue is under review. See explore mentors or contact support for assistance.

Still need help?

Find answers about mentorship, sessions, and how iknowly works in Germany.

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