What happens if I miss a one-off session?

If you miss a scheduled session without canceling in advance, the session is typically considered used and may not be refunded. Because mentors reserve time specifically for you, missed sessions often cannot be rescheduled automatically.

If you experience technical issues or emergencies, you can contact support or the mentor to discuss possible options, but rescheduling is not guaranteed.

To avoid missing a session:

• Check your confirmation email
• Set reminders
• Join a few minutes early

If you still need guidance afterward, you can book another one-off session or explore mentors.