Help Center

What should I do if I experience issues with my account?

If you encounter any issues with your account, such as login problems, profile updates, or payment-related concerns, please follow these steps to troubleshoot and resolve the issue:

1. Check your credentials:
   1. Verify that you are using the correct email address and password associated with your iknowly account. Ensure there are no typos or errors when entering your credentials. If you have forgotten your password, you can use the "Forgot Password" feature to reset it.
2. Clear cache and cookies:
   1. Sometimes, browser-related issues can interfere with your account access. Clear your browser's cache and cookies to ensure you're viewing the most current version of the website. This can help resolve minor issues such as login problems or slow performance.
3. Update your browser or app:
   1. Ensure that your browser or mobile app (if applicable) is updated to the latest version. Using an outdated version may cause compatibility issues with certain features of the platform.
4. Check for service interruptions:
   1. Occasionally, system maintenance or technical issues may cause temporary disruptions. Visit the iknowly website or check your email for any notifications regarding service outages or maintenance schedules.
5. Verify your account details:
   1. If you're experiencing issues with updating your profile or making changes to your account, ensure that all the information entered is accurate and complies with iknowly's policies. If needed, review the account settings and confirm that everything is up to date.
6. Contact Support:
   1. If the issue persists after following the steps above, please contact our support team at support@iknowly.com. Provide a detailed description of the issue, including:
      1. The nature of the problem you're facing (e.g., login issues, payment problems, profile update errors)
      2. Any error messages you may have received
      3. The device and browser you are using, or the mobile app version if applicable
      4. Steps you've already taken to resolve the issue

Our support team will promptly investigate the issue and guide you through the resolution process. We are committed to ensuring that you have a seamless experience with iknowly.