Help Center

Can I take a session using my phone or tablet?

Yes, you can absolutely attend a session using your phone or tablet. iknowly is fully optimized for mobile devices, allowing you to have seamless mentorship sessions on the go. To ensure the best experience, please follow these guidelines:

1. Device Requirements:
   1. Ensure your device is running the latest version of its operating system for optimal compatibility.
2. Supported Browsers:
   1. Use a modern, up-to-date browser such as Google Chrome or Safari. These browsers provide the best performance and support for all features of our platform, including video and audio during the mentorship.
3. Stable Internet Connection:
   1. A strong and stable internet connection is essential for uninterrupted video and audio quality. If possible, connect to a Wi-Fi network for better reliability, but a stable mobile data connection should also suffice.
4. Camera and Microphone:
   1. Check that your device's camera and microphone are functioning properly and that no other applications are using them during the session. Grant the necessary permissions to allow iknowly to access these devices.
5. Screen Orientation:
   1. For a better viewing experience, rotate your device to landscape mode when attending the session.

If you encounter any issues while using your phone or tablet, please contact our support team at support@iknowly.com. We're here to assist you in ensuring a smooth and professional mentorship experience.