How are disputes handled?

If a dispute arises between a mentor and a mentee, the platform may review communication history and session records to understand the situation. Disputes may involve:

• missed sessions
• cancellation disagreements
• communication issues
• conduct concerns

The support team evaluates cases objectively and may request additional information from both parties. Outcomes are based on platform policies and documented evidence.

To reduce disputes:

• communicate clearly
• confirm session expectations
• maintain professional boundaries

If a dispute occurs, contact support through your mentor dashboard.