Help Center
For mentees
For mentors
Account Offboarding (1)
How can mentors terminate their participation on the platform?
Booking and Scheduling Mentorship Sessions (4)
How to Accept or Decline a Booking Request?
How do I find new mentees?
How do I submit a lesson incomplete request?
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Communication with Users (4)
How do I communicate with mentees before or after a booking?
How do I handle inquiries from potential mentees?
Can I send custom messages or follow-ups to mentees?
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Earnings, Payouts, and Fees (2)
How and when are mentors paid?
How is the iknowly platform fee structured?
FAQ (6)
Can I pause or leave anytime?
Do I have to offer a free intro call?
How do I get started?
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Getting Paid (7)
How Can Mentors Set the Right Prices for Their Mentorship?
How Do I Receive Payouts for Completed Mentorship Sessions?
What happens if my Stripe account is not approved?
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Getting Started as a Mentor (7)
How do I become a mentor on iknowly?
What are the requirements to become a mentor on iknowly?
What happens after my mentor profile is approved?
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Legal and Compliance (1)
How are confidentiality and data protection handled?
Legal and Tax Reporting (1)
What tax and compliance requirements apply to mentors?
Member Management (1)
Can mentors reject or change members?
Membership Operations (3)
Are mentors compensated for the 7-day trial or Intro Session?
What are the expectations for Unlimited Q&A support?
What happens if a member cancels?
Platform Rules (1)
Can mentors offer services or sessions outside iknowly?
Quality and Conduct Policies (2)
What happens if a mentor fails to meet obligations?
What professional standards must mentors follow?
Scheduling Availability (1)
How should mentors manage availability?
Troubleshooting and Technical Issues (4)
What should I do if I experience technical issues with the platform?
How do I troubleshoot audio, video, or connection issues during a mentorship?
What should I do if a mentee reports a technical issue on their end?
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Visibility and Performance (1)
What performance factors influence mentor visibility and ranking?
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