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Mentee Help Center

Browse Help Topics

Getting Started as a Mentor(7)

  • How do I become a mentor on iknowly?
  • What are the requirements to become a mentor on iknowly?
  • What happens after my mentor profile is approved?
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Earnings, Payouts, and Fees(2)

  • How and when are mentors paid?
  • How is the iknowly platform fee structured?

Getting Paid(7)

  • How Can Mentors Set the Right Prices for Their Mentorship?
  • How Do I Receive Payouts for Completed Mentorship Sessions?
  • What happens if my Stripe account is not approved?
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Communication with Users(4)

  • How do I communicate with mentees before or after a booking?
  • How do I handle inquiries from potential mentees?
  • Can I send custom messages or follow-ups to mentees?
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Membership Operations(3)

  • Are mentors compensated for the 7-day trial or Intro Session?
  • What are the expectations for Unlimited Q&A support?
  • What happens if a member cancels?

Account Offboarding(1)

  • How can mentors terminate their participation on the platform?

Booking and Scheduling Mentorship Sessions(4)

  • How to Accept or Decline a Booking Request?
  • How do I find new mentees?
  • How do I submit a lesson incomplete request?
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FAQ(6)

  • Can I pause or leave anytime?
  • Do I have to offer a free intro call?
  • How do I get started?
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Legal and Compliance(1)

  • How are confidentiality and data protection handled?

Legal and Tax Reporting(1)

  • What tax and compliance requirements apply to mentors?

Member Management(1)

  • Can mentors reject or change members?

Platform Rules(1)

  • Can mentors offer services or sessions outside iknowly?

Quality and Conduct Policies(2)

  • What happens if a mentor fails to meet obligations?
  • What professional standards must mentors follow?

Scheduling Availability(1)

  • How should mentors manage availability?

Troubleshooting and Technical Issues(4)

  • What should I do if I experience technical issues with the platform?
  • How do I troubleshoot audio, video, or connection issues during a mentorship?
  • What should I do if a mentee reports a technical issue on their end?
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Visibility and Performance(1)

  • What performance factors influence mentor visibility and ranking?
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