Help Center

How do I communicate with users before or after a booking?

As a consultant on iknowly, effective communication with users is key to providing professional experience. You can communicate with users before or after a booking in the following ways:

1. Before the booking:
   1. Inquiries: If a user has questions about your services or availability, you will receive these inquiries via the platform. You can respond to these inquiries through the 'My iknowly' tab under 'Inquiries'. This allows you to provide additional details, offer clarification, or confirm booking preferences.
   2. Initial Contact: If a user expresses interest in your services, you can send them a personalized message. This is a great opportunity to explain your expertise and availability, encouraging them to book a session.
2. After the booking:
   1. Session Confirmation/Details: After a user successfully books a session, you can send confirmation messages regarding the session's date and time, share any required materials or instructions, and prepare them for the session.
   2. Feedback: Once the session is completed, you can ask for feedback from the user to improve your services and build positive relationships.