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  2. Membership Plans
  3. What happens if my mentor is unavailable or does not respond?

Membership Plans (10)

  • What is an iknowly membership plan?
  • How does the 7-day free trial work?
  • How can I cancel my membership?
  • When and how does my membership renew?
  • Can I pause my membership?
  • What happens if my mentor is unavailable or does not respond?
  • Can I change my mentor during my membership?
  • What does “Unlimited Q&A” mean?
  • What if my mentor doesn’t reply to my Q&A messages?
  • Is my Q&A communication private and secure?

What happens if my mentor is unavailable or does not respond?

If your mentor:

  • Fails to maintain availability
  • Does not respond within 24–48 hours
  • Or misses a confirmed session

👉 Contact support@iknowly.com

The iknowly team will investigate and, if justified, may:

  • 💰 Offer a refund
  • 🔁 Reassign you to another mentor
  • ⚙️ Take internal action to ensure quality standards are maintained
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