Help Center

What should I do if I experience technical issues with the platform?

If you encounter technical issues on the iknowly platform, follow these steps to troubleshoot and resolve the problem:

1. Check Your Internet Connection:
   1. Ensure that you have a stable and strong internet connection. A weak connection can cause slow loading, disruptions, or other technical problems.
   2. Use a wired connection if possible, as it tends to be more reliable than Wi-Fi.
2. Clear Cache and Cookies:
   1. Sometimes, cached data can cause issues with the platform. Clear your browser's cache and cookies to refresh the system. This can often resolve issues like slow loading times or session problems.
   2. To do this, go to your browser settings, find the section for clearing browsing data, and select "cache" and "cookies."
3. Update Browser and Software:
   1. Make sure that your browser and any related software (like video conferencing tools) are updated to the latest version. Outdated software can cause compatibility issues.
4. Disable Browser Extensions:
   1. Certain browser extensions can interfere with the platform's functionality. Try disabling unnecessary extensions, particularly those that block ads or affect website behavior.
5. Restart the Platform and Device:
   1. If the issue persists, close the platform and restart your device. This can often resolve minor glitches or system errors.
6. Contact Support:

If the problem is still unresolved, please contact our support team via email at support@iknowly.com. Provide a detailed description of the issue, and our support team will investigate and assist you as quickly as possible, usually within 24 hours.