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Troubleshooting and Technical Issues (4)

  • What should I do if I experience technical issues with the platform?
  • How do I troubleshoot audio, video, or connection issues during a mentorship?
  • What should I do if a mentee reports a technical issue on their end?
  • How can mentors contact iknowly for assistance?

How can mentors contact iknowly for assistance?

For all technical issues, payout questions, or member management support, contact support@iknowly.com.

For legal, compliance, or tax-related matters (e.g., DAC7, identity verification, or platform agreements), contact legal@iknowly.com.

Support responses are typically provided within one business day. Complex cases may require additional investigation time.

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