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How should mentors manage availability?
Mentors must ensure their availability calendar accurately reflects real-time scheduling capacity.
- All listed times should be genuinely bookable
- Frequent short-notice cancellations or no-shows damage member trust and may affect mentor ranking
If temporary unavailability is expected (e.g., travel or vacation), mentors should:
- Block those dates in advance through the dashboard
- Inform the iknowly team to avoid accidental bookings