Help Center

Can mentors reject or change members?

Mentors may decline a new member before accepting the Intro Session or the start of the membership, for valid reasons such as:

• Mismatch in expertise
• Scheduling conflict

Once a membership is active, mentors are expected to maintain the relationship for the current billing month.

Mentors may request reassignment only if:

• The member repeatedly misses sessions or behaves inappropriately
• The mentorship topic falls outside the mentor’s competence
• There is a personal or ethical conflict preventing continued cooperation

In such cases, contact support@iknowly.com and provide documentation for review.