Hilfecenter

  1. Für Mentees
  2. Zahlungen und Rückerstattungen
  3. How are invoices and VAT handled?

Zahlungen und Rückerstattungen (9)

  • How much does a mentorship cost?
  • What payment methods does iknowly accept?
  • Are there additional fees for booking mentorship sessions?
  • What happens if a mentor cancels my session?
  • How do I request a refund?
  • Will I receive an invoice for my mentorship?
  • Can I get a refund after the trial period?
  • How are invoices and VAT handled?
  • How secure are my payments and personal data?

How are invoices and VAT handled?

💶 All B2C memberships include VAT, regardless of your location.

For B2B clients outside Germany with a valid VAT ID, the reverse-charge mechanism applies (no VAT charged).

🧾 Invoices:

  • Are automatically generated for each payment
  • Can be downloaded anytime from your dashboard
  • Are retained for 10 years, in compliance with German tax and commercial law
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