Hilfecenter

How do I report a technical issue?

If you encounter any technical issues with your iknowly account or platform, please follow these steps to report it:

1. Email us directly:
2. Send an email to support@iknowly.com describing the issue you are facing. Please include the following details to help us assist you quickly:
   1. A brief description of the issue.
   2. Any error messages or screenshots that may help illustrate the problem.
   3. The steps you took when you encountered the issue.
   4. The device, operating system, and browser you are using.
3. Provide context:

Be sure to include any relevant information such as whether the issue occurred during a booking process, payment, or while navigating your account.

1. Wait for assistance:

Once your email is received, our support team will review the details and provide guidance on how to resolve the issue. We aim to respond to all inquiries promptly.

Our team is committed to ensuring that you have a smooth and enjoyable experience on iknowly. If you have any questions or require further assistance, don't hesitate to reach out to us via support@iknowly.com.