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  2. Kommunikation mit Nutzern
  3. How do I handle inquiries from potential mentees?

Kommunikation mit Nutzern (4)

  • How do I communicate with mentees before or after a booking?
  • How do I handle inquiries from potential mentees?
  • Can I send custom messages or follow-ups to mentees?
  • What happens if I don't respond to an inquiry or booking request in time?

How do I handle inquiries from potential mentees?

Handling inquiries from potential mentees is vital for building trust and securing bookings. Follow these steps:

  1. Monitor Inquiries Regularly: Keep an eye on the 'My iknowly' tab under 'Inquiries' for any new messages or requests from potential mentees.
  2. Respond Promptly: Respond to inquiries within a timely manner (ideally within 24 hours). Being responsive ensures mentees feel valued and increases the likelihood of booking a session.
  3. Provide Relevant Information: Address all of the mentee's questions with clear and detailed responses. This could include:
    1. Describing your experience, skills, and areas of expertise.
    2. Explaining your availability and how to book a session.
    3. Offering a brief outline of what the mentee can expect from the session.
  4. Encourage Engagement: Prompt the mentee to schedule a session or ask additional questions if they require further clarification.
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